Archive for the Windows 7 Tag

Service Pack 1 Breaks DSL Internet?

miqrogroove
2011-06-09T22:43:19+00:00
Windows 7 Logo and Frowny Face

When Good Windows Goes Bad

I had a bizarre experience installing Windows 7 Service Pack 1 for the first time.  I was helping a relative with their routine computer maintenance, which evolved into a three-part service call.  During my first visit, I made sure all of the Windows Updates were installed, including Service Pack 1.  That part went according to plan.

On my second visit, I learned that the computer was no longer able to connect to the Internet for about 10 to 30 minutes after it was turned on.  The primary symptom was that the computer was receiving a new DHCP lease from its DSL modem but was unable to ping any address or resolve any name.  In roughly the time it took me to figure that out, make a futile attempt to reset the modem, try to release and renew the DHCP lease, find the ISP’s phone number, and work my way through the ISP’s annoying automated telephone menu, the Internet connection suddenly started working.  I later rebooted the computer and encountered the same problem, worked through the same steps, and saw the computer’s connection suddenly start working again after a delay of many minutes.

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1 Jun 2011

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Systems Engineering

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